Frequently Asked Questions

Everything you need to know about your beauty journey with us.

How can I track my Beauty House order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are your skincare and makeup products cruelty-free?

Yes, Beauty House is committed to ethical beauty. We exclusively partner with brands that do not test on animals and offer a wide range of vegan options.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I know which products are right for my skin type?

You can use our 'Skin Quiz' tool on the homepage or contact our resident estheticians via live chat for a personalized consultation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.